V13 "This document is published but is not in the cache"

Hi all,

I’ve just encountered an issue where almost every Node beneath a list node has suddenly disappeared from the published memory cache.

I have a “News“ list node, that contains around 400 “News items“ beneath it, and yesterday, after deploying an update that included the13.10.0 umbraco update and added usync complete, every single news item is now missing from the published content cache…

I have tried the following:

  • Reloading the Memory Cache via Settings
    • Didn’t work
  • Published the parent node with descendants
    • Didn’t work
  • Wiped the “/site“ folder on web app and re-deployed
    • Didn’t work
  • Cold restarted the web app to force it to load the content/media stores from database
    • Didn’t work
  • Saved and Published an affected News Item node
    • Worked

Naturally I don’t want to manually go through each and every one of the 400 new items, saving and publishing them, to get them re-added to the cache… plus that feels like it would just be masking the underlying issue, what could be causing the published cache to not be re-building correctly on a cold boot/refresh?

I haven’t tried re-building the database cache yet.

It hosted on an Azure Web app, so I did want to try and delete the local NuCache files on disk, in case they have somehow corrupted, but the method I followed last time ( NuCache location on Azure Web App with EnvironmentTemp - #2 by mistyn8 ) doesn’t seem to work anymore. (I couldn’t log into kudu after setting the config setting)

Does anyone have any ideas/suggestions?

So apparently, the news items where set to “Vary by culture“, even though the site doesn’t have multiple cultures… and turning that off instantly fixed the issue.

I am at a complete loss as to why that would suddenly started causing this issue… :upside_down_face:

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