Users are unable to pick Media in RTE link picker

Questions
1

Hi.

We’ve recently had a problem occur where editors don’t seem to be able to select certain parts of the Media tree when using the RTE link tool.

Our Media section is setup like this

  • Media
    • Images
      • x
      • y
      • z
    • Documents
      • A
      • B
      • C

Our Users historically have only been given access to the folders for the sections they edit so for instance editor 1 may only be given access to folder B.

This has worked well since the site went live in July, however we’re now finding that if the User doesn’t have access to all of ‘Documents’ when they use the RTE link tool to try to link to a document in Media they’re unable to click on ‘Documents’ to then show ‘B’ where their files are stored. This has always worked in the past.

The same user however can go to the Media Section > Documents > B and upload a document. They’re just unable to retrieve it via the RTE’s link tool.

The only way around this seems to be to give them access to the full ‘Documents’ folder which we don’t really want to do as it’ll become a free for all.

Nothing has changed in how we configure Media or user permissions, the only thing that’s happened recently is we’ve pushed an upgrade out to 13.13.0 so not sure if there’s a bug in this release?

Cheers

Chris

2

I have the exact same problem, but in version 17.1.0. Only in the RTE is this problem a thing. If i use a regular media picker, the editors can easliy select a media file. But as soon as they use the RTE “Add link” feature, the media files cannot be clicked and are grayed out.

I tried the work around, but it does not seem to be reflected in the RTE, only in the media library.

3

Found a solution for the problem (not entirely sure if it’s was causes your’s but you could try it).

Apparenlty you can allow mediatypes to be used as root. When this is not toggled, the mediafiles can not be picked, but as soon as it is set as “Allow as root”, they can be clicked again.

Issue already reported on this: Picking Media Items via RTE Insert Links, only allows items which are allowed at Media Root · Issue #18156 · umbraco/Umbraco-CMS · GitHub

4

Hi Steffen. Thanks for your response. I’ve just had a look at our setup and it looks like all MediaTypes are already set to allow at root. The link to the bug you posted sounds like it has the same symptoms so they may be related.