Unable to Unlock a Member

Questions
1

I am unable to Unlock a Member record.
My site started out as v13.x and is up to v13.7.2 now.

I can edit the Member and set both Approved and Locked out to off (they show as grey then)
Save the record.
The Locked out setting immediately goes back to Locked, and the green bar appears.

The Approved setting is changed but the Locked out setting is not.
There are no Log messages relating to this action to show what might be going on behind the scenes.
This apparently was a problem way back with v8 or thereabouts and was apparently fixed, but I am seeing it here.

From what I can discover when searching, it is possible to unlock a member by going into the db directly but I would rather not have to do this as it is not a sustainable fix.

Is there any other option?

3

Check if this is the same issue

4

Yes looks like it may be the same.

I actually consulted with Umbraco HQ and they could not really fix it.
They suggested that it would be fixed when I upgraded to 13.9.1 as I was on 13.7.2.

However sadly, I still could not unlock the Member even after upgrading.
Possibly the ‘fix’ was to prevent further problems from occurring from then onward, but did not retrospectively fix up records that were already locked.

My client is ok with the few bad records we have and we are keeping an eye out for it in case it happens again.

5

Try to change the lock out date to a sooner time if possible and try unlocking them again.