Hi lads,
I’m running Umbraco 7.11.1 and suddently being locked out.
I use a compact database located in the App_Data folder.
My locked out user looks like this:
- id: 2
- userDisabled: unticket
- userNoConsole: unticket
- userName: mike
- userLogin: mike
- userPassword: SomeEncryptedPassword
- userEmail: [email protected]
- userLanguage: en-US
I have tried running the following SQL on my own user but also the admin using ID 0:
UPDATE umbracoUser SET userdisabled = 0, userLogin = 'mike', userPassword = 'default' WHERE id = 2
And resetting application pool afterwards.
I have tried the Umbraco 8 reset password plugin: https://our.umbraco.com/packages/developer-tools/umbraco-admin-reset/
But when I access website.com/umbraco/adminreset/useractions/reset I get the following error: HTTP Error 404.0 - Not Found
I have attempted to request a new password but I get the following error: Request password reset failed for email eventhough I use the SMTP settings from my host:
<smtp from="[email protected]">
<network port="587" host="websmtp.simply.com" userName="[email protected]" password="myPassword"/>
</smtp>
I have also gone through https://our.umbraco.com/Documentation/Reference/Security/reset-admin-password-v8 but I can’t run the installer because I need to be logged in.
I am completely stuck… I have no idéa how I can gain access to my shop. I’m completely locked out and frustrated. I’m prepared to pay someone to help me gain access to my backend again.
This is a companion discussion topic for the original entry at https://our.umbraco.com/forum/109349-umbraco-7-unable-to-reset-password