Missing Files?

Questions
,
1

Hi,

I’ve installed Newsletter Studio (v13) on my development installation. In this environment everything works find.

When I publish & upload to production it breaks. It looks like there are files missing. I see in the backoffice menu [newsletterStudio] instead of 'Email’. Also when I click this I get: Request error: The URL returned a 404 (not found):
/App_Plugins/newsletterStudio/backoffice/dashboards/dashboard.html

Any help would be greatly appreciated.

2

Hi @msladeapc

Welcome to the forum!

Did you make sure you copied everything over from the published files locally to your server? How did you publish? Did you do it from Visual Studio or the command line?

Justin

3

Hi Mark!

Sorry to hear that you are having issues.

The client files should be shipped as a Razor Class Library so it’s not guaranteed that you should see them on disk.

Can you explain more about your setup please?

  • OS, Windows, Linux, container?
  • Umbraco version?
  • Newsletter Studio version?

I guess that you have different settings in prod vs on your dev-machine, can you mention differences, e.g. like appsetting for Umbraco:CMS:Hosting:Debug, anything else that is different?

// Markus

4

Sorry guys! My bad, obviously I missed something on the upload to the live environment. All working now!

Thanks

M

1 Like
5

Instead of “guys”, may we suggest, for example: “folks", “Umbracians”, “all”, or “everyone”? We use gender inclusive language in this forum :grinning_face: (read more)

7

Great news @msladeapc!

Just for reference and maybe so that I can help people in the future, how did you solve it? What it a missing DLL or what did you upload to solve the problem?

All the best!

// Markus

8

I removed everything from the production server & re-uploaded.

Thanks again

1 Like
9

Hey @msladeapc , I had faced similar issues a lot. So what happens is; when you install any custom packages, they usually dumps the files to App_Plugins folder. And when you publish the files to move to Live server. Sometimes, only the JS files moves to the published folders and HTML files doesn’t go and when you check the live frontend, it gives 404 not found for that HTML files.

The fix is to either manually transfer the HTML files every time when you create a publish or adding small code which will automatically transfer that file.

@msladeapc Please check the App_Plugins folder for that missing file, if this comes up again, you will see the missing file, you can just copy the file and it will resolve the error.