I’m on v10.3.2 with a uSkinned theme/template. We launched the site last year and made a few updates to it here and there but otherwise it’s been mostly static. Our business is seasonal so I hadn’t even looked at it in several months. Went to login yesterday and ALL our media is gone, everything is a 404 sitewide. I went into the media section in Umbraco and the references to our images etc are there but not displaying. I tried doing the rebuild cache and database options but that did nothing. Any idea what the heck is going on and why? I’m really surprised that this could even happen when nothing was touched on it in months
Hi Scott,
How are you hosting your site? Is it with uSkinned, Umbraco Cloud, Azure… etc?
And do you know how your media is being hosted? Is it on disk, or on a separate service like Azure Blob Storage?
Also, just to clarify, media items 404 when you try to go to them directly?
(e.g. example.com/media/zyab2ncz/image.jpg)
I would also recommend contacting your hosting provider, or the developer/agency responsible for your hosting, for help.
It’s hosted in AWS , I set it up myself so I know it’s done correctly but I rebooted the instance and even had it spin up a replacement in case something was wonky there, nope. It runs the web app fine, it serves the pages and any static images I have are fine, this is an issue on the Umbraco side.
And yes it 404’s when you try to view the image like example.com/media/zyab2ncz/image.jpg
Ah fair enough,
Where are your actual physical media files are hosted? Are they hosted on disc on the server? or are they hosted elsewhere like in an AWS S3 bucket?
Unfortunately, I don’t have any experience with AWS, as I use Azure, so I’m not familiar with how hosting is setup on there.
But, on an Azure Web App, I can navigate my server’s filesystem using Kudu, are you able to do something similar on AWS?
If so, I would check to see if you can find your physical media files on the server. By default Umbraco stores them in /wwwroot/media/.
That’s rough—especially when nothing’s been touched for months. I’ve seen this happen before when media storage paths get misconfigured or disconnected, especially if you’re hosting on a cloud environment that uses blob storage or similar. The references in Umbraco stay intact, but the actual media files go missing or become unreachable. Worth checking if the physical media folder or storage endpoint is still accessible. On a side note, during busy seasons or events, I’ve found tools like a digital business card super helpful—lets you share with multiple people at once without juggling paper or typing out links. Hope your media issue gets sorted quickly.
My solution was actually quite simple. I deleted everything related to Umbraco and started from scratch with an Angular SPA. Nothing but bugs and frustration with Umbraco, I won’t be using it ever again, good luck y’all you’ll need it!
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